Give each agent the right knowledge
Choose the products an agent can discuss and book. Shared company information provides a starting point, with agent-specific instructions and product FAQs adding the details that matter.
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Your after-hours reservation team.
Let guests ask questions and make reservations by phone or website chat—even after your team has headed home. Give each agent the right products, knowledge and human handoff destination.
See AI concierge in actionAI concierge
Product screenshot goes here
We’ll curate a real, tenant-safe view of this workflow.Connected to the
rest of your business.
- Website chat and AI voice
- Product-specific knowledge and FAQs
- Human handoff and callback visibility
Explore this workflow with our team and see how it fits the way your business operates.
Your reservations team has backup after hours.
An evening phone call or a late-night website visit can still become a reservation. Give guests an AI concierge that can answer from your product information, check availability and help create a booking—with a clear path to a person when needed.
Meet guests on the website or phone
Configure website chat and AI voice around the business they represent. Agents can check availability and help create eligible bookings, directing guests to hosted payment. Different website agents can serve different product selections while sharing your inventory.
Make the human handoff visible
Set the agent’s human handoff number and bring follow-up requests into the team’s inbox. Staff can see the conversation context instead of starting with an unexplained callback.
A few things
worth knowing.
Can different websites have different concierges?
Yes. Additional agents can have their own website, product selection and voice number, subject to your account’s agent allowance.
What happens when the guest needs a person?
Set a human handoff number for each agent. Callback requests and conversation context help your team follow up when a guest needs personal assistance.
Your next chapter.
A lot less busywork.
Let’s walk through what EMBRK.AI could look like for your business.