Find the conversations that need you
Filter by channel, assignment or callback needs. AI Voice has its own view so the reservations team can find those conversations without treating every call the same.
← Explore the platform
One conversation. Your whole team.
Bring guest conversations and reservation context together so the next person on your team can pick up where the last one left off.
See Shared inbox in actionShared inbox
Product screenshot goes here
We’ll curate a real, tenant-safe view of this workflow.Connected to the
rest of your business.
- Email, SMS and AI conversations
- Team mentions and assignments
- Messages from a reservation or guest profile
Explore this workflow with our team and see how it fits the way your business operates.
One conversation should not take five places to follow.
Keep guest communication close to the reservation, whether the question arrives by email, text, website chat or AI voice.
Reply with the booking in context
Start a message from a guest profile or reservation. Use configured snippets and supported attachments to share the details guests need before their experience.
Bring the right teammate in
Assign conversations and mention teammates for internal collaboration. A mention asks for someone’s attention; assignment identifies who owns the conversation.
A few things
worth knowing.
Can the team work from a phone?
The inbox is available in the mobile experience, alongside bookings and daily operations, so staff can follow up away from the desk.
Can we distinguish an AI callback from an ordinary message?
Yes. Channel filters and callback indicators help staff identify AI conversations that need human follow-up.
Your next chapter.
A lot less busywork.
Let’s walk through what EMBRK.AI could look like for your business.